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(Credit Representative Number 575590) and Sira Pty Ltd ABN 51 692 867 628 (Credit Representative Number 575591) are credit representatives of Purple Circle Financial Services Pty Ltd ABN 21 611 305 170Australian Credit Licence Number 486112.
About This Credit Guide
This Credit Guide provides important information about Sira Finance and the credit services we provide.
It explains:
● The types of credit assistance we are authorised to provide
● Our obligations to you under the National Consumer Credit Protection Act 2009 (NCCP Act)
● How we are remunerated
● Fees and charges that may apply
● Our internal and external dispute resolution processes
Our Commitment to Service
At Sira Finance, we are committed to helping you secure a finance solution that aligns with your needs and objectives.
We hold the required qualifications, experience, and competency to provide credit assistance under Australian law. You can expect that we will:
● Act honestly, fairly, and ethically
● Take the time to understand your goals and financial position
● Investigate suitable options from our lender panel
● Recommend products that are in your best interests
Our primary objective is to arrange finance that is appropriate, suitable, and aligned with your circumstances.
Services We Provide
Sira Finance is authorised to engage in credit activities under the NCCP Act.
We can provide credit assistance by:
● Providing information about loan or lease products
● Assessing your eligibility for a loan, lease, or credit increase
● Recommending a suitable credit contract
● Recommending you retain your existing credit contract (if appropriate)
● Assisting you to apply for a credit contract or consumer lease
Our Responsible Lending Obligations
Under the NCCP Act, we must ensure that any credit contract or increase we assist you to obtain is not unsuitable for your circumstances.
To do this, we must:
● Make reasonable enquiries about your requirements and objectives
● Make reasonable enquiries about your financial situation
● Take reasonable steps to verify your financial position
Credit will be considered unsuitable if:
● You could only repay it with substantial hardship; or
● It does not meet your stated requirements and objectives.
You are required to provide accurate and complete information. Providing incorrect or incomplete information may affect the lender’s decision and could place you in breach of your obligations.
You may request a copy of our Preliminary Assessment within 7 years of receiving credit assistance. We will provide it within:
● 7 business days (if requested within 2 years), or
● 21business days (if requested after 2 years).
Acting in Your Best Interests
When providing credit assistance, we are legally required to act in your best interests.
This means:
● Any recommendation must prioritise your interests
● We must consider a range of products before making a recommendation
● We must document and explain why the recommendation aligns with your needs and objectives
If any actual, potential, or perceived conflict of interest arises, we will disclose it and ensure your interests areprioritised at all times.
Conflicts of Interest
You may be referred to related serviceproviders such as accountants, financial planners, insurance advisers, or realestate professionals. These services operate independently and under separatelicensing arrangements.
You are under no obligation to use anyreferred service provider.
If we receive any benefit for areferral, we will disclose this to you at the time of referral.
Fees Payable by You
If a fee is payable by you for ourservices, it will be disclosed in a Credit Quote before you proceed.
The Credit Quote will outline:
● The amountpayable
● When it ispayable
● What thefee relates to
Fees Payable to Third Parties
When your application is submitted, lenders may charge fees such as:
● Application fees
● Valuation fees
● Settlementfees
● Governmentcharges
These will be disclosed in your CreditProposal and loan documentation.
If your loan does not proceed, you maystill be liable for certain lender or third-party fees.
Commissions and Remuneration
We may receive commission from lendersor lessors for arranging your finance.
Home Loans & Investment Loans
● Upfrontcommission: Generally 0.5% – 1.0% of the loan amount
● Trailcommission: Generally 0% – 0.30% per annum of the outstanding balance
The exact commission payable will bedisclosed in your Credit Proposal and Statement of Credit Assistance.
You may request a reasonable estimateof commissions at any time.
Broker Benefits Disclosure
We maintain a register of benefitsreceived from lenders or aggregators valued at $100 or more. You may request acopy to ensure transparency in our practices.
Tiered Servicing Disclosure
We may have access to tiered servicingarrangements with certain lenders. These arrangements provide improved servicestandards but do not provide additional commissions or preferential customerpricing.
Company and Licensee Details
Credit Representative:
Sira Finance
Muneer Saleh
Phone: +61 413 943 410
Email: muneer@sirafinance.com.au
Licensee:
Purple Circle Financial Services Pty Ltd
ACL 486112
1st Floor, 256 Fitzgerald Street, Perth WA 6000
Phone: 1300 366 406
Email: compliance@purplecfs.com.au
Internal Dispute Resolution (IDR)
If you have a complaint, pleasecontact:
Muneer Saleh – Sira Finance
We will acknowledge your complaint within 1business day.
If unresolved within 5 business days,it will be escalated to:
Complaints Handling Officer
Purple Circle Financial Services Pty Ltd
Email: compliance@purplecfs.com.au
Phone: 1300 366 406
We aim to resolve complaints within 30calendar days.
External Dispute Resolution (EDR)
If you are not satisfied with ourresponse, you may refer your complaint to:
Australian Financial ComplaintsAuthority (AFCA)
Member Numbers:
Licensee – 37926
Credit Representative – 119643
Phone: 1800 931 678
Email: info@afca.org.au
Address: GPO Box 3, Melbourne VIC 3001
AFCA is an independent disputeresolution scheme and the service is free of charge.
Important Information
We do not provide legal, tax, orfinancial planning advice unless agreed separately in writing. You should seekindependent advice regarding:
● Legalobligations
● Taxconsequences
● Insurancerequirements
● Investmentconsiderations
We make no guarantees regardingproperty value or future market performance. You should conduct your ownenquiries.
If you have any questions about thisCredit Guide or our services, please contact us at any time. We are here toassist you.
